Refund policy

Used Gear Sales Policy
Unless otherwise noted, all used items have been professionally maintained and tested to ensure they are in good working order, though there are signs of cosmetic wear and tear from use. While Sound Art makes every effort to QC test our used gear, it is important to note that Sound Art does not hold responsibility for further use and there is no warranty included or returns taken. All used gear is sold as-is. The purchaser will be responsible for any cost of maintenance or repairs should they be required after the sale date. All used items are subject to availability as they may be active in our rental inventory. Roadcases for some items are available upon request at an extra cost. 

Used Truss / Used Rigging Disclaimer
Truss and rigging gear is sold as is without any warranties or returns. Buyer is responsible for inspection, load rating, and safe use according to manufacturer specifications.

Used Gear Listing Photos
Items received may vary from photo, as we may have several available. Buyer can request photo(s) of the actual product if desired.

Shipping
Fedex Ground orders may be shipped via Fedex Smart Post depending on order weight. 

When you place an order, shipping and in-store pickup options will be displayed. Orders are shipped based upon item availability; Monday through Friday. Orders placed on weekends will not be shipped until following next business day if the item is readily available. We reserve the right to request a signature on delivery and/or proof of delivery with any order. We do not ship internationally. This shipping policy only reflects purchases made through this website. Custom, in-person, email, and phone orders do not qualify for any shipping promotions. 

Shipping is not included in the purchase price of any product. Buyer is responsible for all shipping, freight handling charges, and insurance. Please Note: If an item ships via freight service, please allow adequate lead time. For an estimate of shipping costs, contact our Used Gear Division for shipping options at: sales@soundart.com.

Import Duties/Taxes
Goods purchased and shipped to you from outside your country of residence may be subject to import duties and taxes.  The Buyer is responsible for the import process and all costs including the brokerage fee, import duties and taxes.  This is not included in the Shipping price.

We reserve the right to request a signature on delivery and/or proof of delivery with any order.